Office Defense

Save the CEO! Support and frequently asked questions.

Purchases

I paid, then reinstalled, and my maps are locked again

Open Settings from the gear on the title screen and tap Restore a prior purchase. That re-checks your purchase with Apple and re-applies the unlock. It costs nothing and it works as many times as you need. You must be signed in to the same Apple ID that made the original purchase, and you need a network connection for the first check.

Restore says there is no prior purchase

That message means Apple found no purchase on the Apple ID currently signed in on the device. The usual cause is a different Apple ID. Check Settings, then your name, then Media & Purchases on the device. If it was a Family Sharing purchase, the person who bought it must still have sharing switched on.

What exactly does the purchase unlock?

One payment unlocks four more offices together: Corporate Tower, Tech Campus, Co-Working Hub and Headquarters. That is 60 more campaign levels and every Super Boss on them. The first office, Startup Loft, is free and complete, including its 15 levels, its Endless run and its Versus board. There is no subscription, no in-game currency and nothing else to buy.

I want a refund

Refunds are handled by Apple, not by the developer. Go to reportaproblem.apple.com, sign in with your Apple ID and choose the purchase. If something in the game is not working, do email first, because a fix is usually quicker than a refund.

Progress and saves

Where is my progress stored?

On your device. There is no account and no server. If you have iPhone backups switched on, your progress travels with your own iCloud or iTunes backup when you restore to a new device. Deleting the app deletes the save.

Can I move my progress to another device?

Only through a full device backup and restore. There is no cloud save and no transfer code. Your purchase does move separately, through Restore, on any device signed in to the same Apple ID.

Playing

How do I place staff?

Press and hold a badge in the talent pool, then drag it onto a desk tile and let go. Hired staff can be moved the same way at any time, so a bad placement is never permanent.

Versus will not connect

Versus needs both devices online. If a match will not start, check that both are on a working connection, then try again, since the matchmaking service is occasionally unavailable. Versus is optional and nothing in the campaign depends on it.

The game is silent

Check the speaker button on the title screen and the audio sliders in Settings, then check that the device is not on silent and that volume is up.

Privacy

The app has no ads, no analytics and no tracking. The full policy is here: Privacy Policy.